Mantello Chery Fawkner is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Mantello Chery Fawkner manages personal information. It is structured as follows:

1. Personal information Mantello Chery Fawkner collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Mantello Chery Fawkner and complaints
10. Changes to Privacy Policy

1. Personal information Mantello Chery Fawkner collects

The main types of personal information Mantello Chery Fawkner collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Mantello Chery Fawkner such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Mantello Chery Fawkner's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Mantello Chery Fawkner's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Mantello Chery Fawkner's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Mantello Chery Fawkner.

Mantello Chery Fawkner collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Mantello Chery Fawkner keeps of telephone calls, or emails received, or messages sent to Mantello Chery Fawkner or posted on Mantello Chery Fawkner's pages on social media);
• Mantello Chery Fawkner's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Mantello Chery Fawkner collects personal information in connection with running its business directly from the individual concerned. On occasion Mantello Chery Fawkner may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Mantello Chery Fawkner stores personal information in electronic and paper form.

Mantello Chery Fawkner uses and discloses personal information as follows:

• to source vehicles and sell them to Mantello Chery Fawkner's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Mantello Chery Fawkner's customers and prospective customers;
• to obtain products, services or information from Mantello Chery Fawkner's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Mantello Chery Fawkner knows about them);
• to operate and manage Mantello Chery Fawkner's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Mantello Chery Fawkner. For example, Mantello Chery Fawkner may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Mantello Chery Fawkner also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Mantello Chery Fawkner uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Mantello Chery Fawkner uses in the operation of the computer program is browsing history on Mantello Chery Fawkner's websites, name, contact information, and other information you may input into Mantello Chery Fawkner's websites. The level of human oversight Mantello Chery Fawkner provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Mantello Chery Fawkner's staff.

4. Cookies

Mantello Chery Fawkner uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Mantello Chery Fawkner's web server. Mantello Chery Fawkner may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Mantello Chery Fawkner's platforms and those social media platforms. Mantello Chery Fawkner's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Mantello Chery Fawkner's website.

5. Links to other websites

Mantello Chery Fawkner's website may contain links to third party websites. Mantello Chery Fawkner does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Mantello Chery Fawkner and do not wish to receive these communications from Mantello Chery Fawkner in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Mantello Chery Fawkner.

7. Overseas transfers

Mantello Chery Fawkner's website/s are hosted in Australia. On occasion, a third party service provider Mantello Chery Fawkner engages or that Mantello Chery Fawkner is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Mantello Chery Fawkner holds about them by contacting Mantello Chery Fawkner during business hours on (03) 9359 1333 or via the contact page.

Mantello Chery Fawkner may require an individual making a request to verify their identity before processing their request.

Mantello Chery Fawkner will aim to respond to all requests promptly and within 30 days.

Mantello Chery Fawkner may refuse a request where permitted or required by law. Mantello Chery Fawkner will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Mantello Chery Fawkner and complaints

If you have any queries, concerns or complaints about how Mantello Chery Fawkner handles your personal information please contact Mantello Chery Fawkner during business hours on (03) 9359 1333 or via the contact page. Mantello Chery Fawkner may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Mantello Chery Fawkner can understand the nature of your concern. In most cases, Mantello Chery Fawkner will ask that you put your request in writing.

Mantello Chery Fawkner takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Mantello Chery Fawkner's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: (03) 9359 1333
• Mailing Address: 1263 Sydney Rd, Fawkner, VIC, 3060

10. Changes to Privacy Policy

Mantello Chery Fawkner may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.